OUR PROCESS
Working with VirtualHealth
It takes world-class people, a consultative approach, and a process honed over a decade to set our clients up for success. At VirtualHealth, our teams are made of expert healthcare, technology and business leaders who are focused on understanding every facet of your business.
The HELIOS Launch Process
HELIOS is 90% configurable, so while the process timelines may vary slightly for each customer and the needs of their populations, overall, we aim to provide a simple, straightforward and transparent process.
Our goal is to set every organization up for success long term. That means our process for getting you going on HELIOS is simple, straightforward, and designed to match your care management and population health needs. And it means after launch, our team is there to provide support and guidance as you need it.
The average HELIOS launch takes less than 6 months with little involvement from IT, compared to an industry average of 9 to 12 months.
- Phase 1 – Discovery and Planning:
We hold a kick-off and detailed discovery phase where we learn about your business processes, needs, requirements, and the population you serve. VirtualHealth believes in taking a collaborative approach to developing and implementing the project plan, so that you’re involved every step of the way.
- Phase 2 – Mapping & Configuration:
Next, we dive into mapping those out to the HELIOS functionality to connect all the pieces of your ecosystem together. That map is then leveraged during the configuration and mapping phase to bring your platform to life.
- Phase 3 – Quality & Training:
After configuration and application, we’ll do rigorous quality assurance (Q/A) testing and user acceptance testing (UAT) reviews, and personalized training. Many of our clients have reported that most new users don’t need their full allotment of training time to become fluent with the platform either, which means getting teams onboarded and running happens faster.
12+ Million
Managed lives through HELIOS
More than 93%
Increase in care team efficiency
Up to 92%
Care team productivity gains
37 Million
Total interactions in HELIOS
Connect with Us
We understand that choosing medical management technologies can be a big decision. That is why we provide a highly consultative and refined approach that allows you to learn, ask questions, and identify if our HELIOS solutions are a good fit. Click below to set up time to chat with our team or to get more information about any of our HELIOS products.
Commonly Asked Questions
Below are some commonly asked questions and answers about VirtualHealth, HELIOS® and our other care management and utilization management solutions.
How long does the average HELIOS install take?
HELIOS implementation, including configuration to meet organization-specification needs, is possible in 3 months or less for many clients. Depending on the number of integrations you need, as well as any add-on tools, the entire launch timeline on average can be about 6 months.
Is HELIOS HIPAA-compliant or pre-validated by the NCQA?
VirtualHealth adheres to industry best practices for protecting ePHI. Our HELIOS platform is HIPAA-compliant and HITRUST CSF certified, which is considered the gold standard for information security in healthcare. HELIOS has also earned NCQA pre-validation for population health.
How does HELIOS get updated? Do I have to do anything?
Because HELIOS is a cloud-based solution, this allows our team to easily provide technology updates to the platform with minimal IT support and downtime. This also allows to provide strong product innovation developed from consumer-sourced feedback and industry challenge needs faster.
What other services, applications or providers does VirtualHealth integrate with?
Virtual Health is proud to offer a variety of integrations within HELIOS thanks to a robost partner ecosystem. Our partners are experienced and well-respected leaders in their respective areas, and we’re pleased to offer various integrations for things like health literacy and education, social determinates of healths, prior authorization, remote patient monitoring, and more.
Customize Your HELIOS Platform
The power of HELIOS is in it’s singular design. Answer seven short questions to find out which HELIOS solutions are a good fit for your population health needs.
